If you would like to order for overseas from us, email us at custsvc@thyeshan.com on the following:

1. Subject: Overseas order, Name
2. Products to order/enquire, product quantities.
3. Your Name, your full delivery address including the postal code.

Overseas Delivery will take 5 to 14 working days depending on the delivery location.

We will reply you within 3 working days on the freight charges (varies due to volumetric weight – size and weight affects shipping costs) and price of products. Do note that what we can ship out depends on the country’s and shipping provider’s rules and regulations.

After confirming the order, we will proceed to send you a payment notice via Omise or PayPal, which are international payment portals. Upon payment, we will proceed to ship your order and provide you with a shipping and order reference.

We currently offer a flat rate delivery fee of $3.90.

Purchases of $80.00 and above will be able to enjoy free shipping.

Standard Delivery Time: 3 Working Days via Qxpress or other courier services with parcel tracking available. It is not a same-day delivery service.

FREE Shipping Delivery Time: 3 Working Days via Qxpress or other courier services with parcel tracking available or our own Thye Shan delivery service.

Note: If you order on Saturday, Sunday, your orders will be shipped on the next working day, which is Monday. The same rule applies if you order on a Friday after 5:30pm (1730H).

For example: If you order on a Friday after 5:30pm, your order will be packed and shipped on the next working day (Monday).

Qxpress offers a quick and efficient delivery service, which allows us to deliver our products to your doorstep as soon as possible. Besides shortening shipping time, their parcels are all tracking-enabled, ensuring that your parcels will be safe and trackable.

We will be able to serve you better by shortening our delivery time, so that we can give our best at serving what matters to us most – you.

You can check the status of your order at any time in My Orders in the My account section. We will update you via email when your order leaves our warehouse.

When a tracking number for your parcel is available, we will provide you the tracking number via email. Kindly contact us if you do not receive the item in 7 working days.

f your purchase has not arrived by the delivery date, check your email as it is likely that you have received an email informing you that the order has left our warehouse.

Remember you can check the status of your order at any time in My Orders in the My account section.

Bear in mind that during sale periods and promotions, delivery dates may be longer.

At the moment, it is not possible to cancel or change your order because we prepare your order once you confirm it on the website. We encourage you to review your cart before completing the order.

For exceptional cases, email us at custsvc@thyeshan.com to check on this.

Rest assured, you can contact us directly at custsvc@thyeshan.com with regards to urgent matters related to your order.

Yes you are able to submit such requests if your issue falls under the following categories:

• Partial receipt of products
• Item not yet received
• Incorrect or defective items
• Any other order related issues

You have up to 14 days upon receiving your item to exchange your item or request a refund. Kindly do the following:

Email us at custsvc@thyeshan.com with the Subject “Exchange / Return request” – “your order number” to process your request. Please include your Name, Contact Number, Reason for the request.

We will get back to you within 3 working days.

You can check the status of your order at any time in My Orders in the My account section. We will update you via email when your order leaves our warehouse.

When a tracking number for your parcel is available, we will provide you the tracking number via email. Kindly contact us if you do not receive the item in 7 working days.

f your purchase has not arrived by the delivery date, check your email as it is likely that you have received an email informing you that the order has left our warehouse.

Remember you can check the status of your order at any time in My Orders in the My account section.

Bear in mind that during sale periods and promotions, delivery dates may be longer.

We accept payments via Omise. It is a leading international online payment solution provider. Find out more about Omise here.

No, this is not necessary.

Omise is an online payment service that facilitates online transactions. Omise is secure and information is encrypted. Omise has security measures to prevent fraud and unauthorised transactions. At Thye Shan Medical Hall, security of online purchases is vital. Our transactions are performed through secure payment systems.

Yes, prices of products shown on our website are inclusive of GST. You do not need to pay additional GST on top of the prices you see.

Not all our products are placed online. Also, some products could be seasonal and be out of stock for the time being. Feel free to visit any of our 3 retail outlets to purchase them. Alternatively, you may email us at custsvc@thyeshan.com.

Not a problem at all. Please feel free to give any of our 3 retail outlets a call, visit us, or email us at custsvc@thyeshan.com.

Thye Shan Medical Hall has been around since 1955 and have operated at the same location these years (201 New Bridge Road, Singapore 059428). We only sell genuine and all natural herbs. Our products have the necessary approvals and certifications. Our customers can trust that our products have gone through our Quality Control process to ensure they are of top quality.

Our Thye Shan series of dried herbs, teas, soups and foodstuff are packed at our HACCP-certified Singapore factory using the freshest ingredients available, with no added preservatives or additives, and with no excessive drying. We also keep our manufacturing batches small. This approach keeps our products fresh, effective and great tasting! Hence, the shelf life of our products is generally short. Hence, to maintain freshness of the products, please refrigerate when you receive them.

Online: Find the item you like and add them to the cart. You will be asked to fill up your particulars. Thereafter, make your payment via Omise and you will receive a confirmation order and an email notification.

Offline: Visit any of our 3 retail outlets here. Do note that every outlet is different in the product offerings.

Yes this is possible at all 3 of our retail outlets. However, depending on the size or the complexity of the order, we will vary our preparation time. Feel free to give us a call at 62230701 (Office 9am to 6pm weekdays) / 62231326 (201 New Bridge Road retail outlet) or email us at custsvc@thyeshan.com.

Yes! Our physical stores have been reopened since 12^th May, 2020 (Tues) with the necessary approvals (see here). However, retail hours might be different compared to pre-COVID-19 operating hours. Contact us to check if needed.

If you do not feel comfortable to come down to our physical stores, you can always order from us online in the comfort and safety of your own home.

• Click here to browse our Online Store
• Call us: +65 62231326 / +65 81688025
• Whatsapp or SMS: +65 81688025 / +65 96233475
• Email: custsvc@thyeshan.com

We continue to deliver even after our retail stores open.

We currently offer a flat rate delivery fee of $3.90, with purchases of $80.00 and above to enjoy free shipping.

Delivery Time: 3 Working Days via Qxpress with parcel tracking available.

We deliver within 3 working days. For urgent and exception deliveries, we will try our best to meet your requests.

If you buy items via our Online Store, the default shipping method is Qxpress.

To learn more about how we ship, click here.

Payment can be via PayNow UEN 199602569E (Thye Shan Medical Hall Pte Ltd). Kindly notify us after payment has been made to arrange delivery.

Yes we provide prescription packing and delivery for them.

1. Send us your prescription or items for a quote: Whatsapp / SMS +65 8372 8890 / +65 81688025 / Email custsvc@thyeshan.com
2. Confirm your quote, PayNow UEN 199602569E (Thye Shan Medical Hall Pte Ltd), Notify us.
3. For prescriptions, spend $80 and above for FOC delivery or add $6 for orders below $80. Once confirmed, we will arrange delivery.

We might not have listed all our items online. Simply contact us: Call us (62231326 / 81688025), Text us (Whatsapp or SMS: 81688025), Email us (custsvc@thyeshan.com). We will try our best to assist you.

At Thye Shan Medical Hall, your safety is our priority. Our outlets are cleaned regularly. Temperature-screening and enhanced hygiene practices have been implemented.

We abide by the following strict regulations:

• Temperature-screening for all
• SafeEntry digital check-in systems for contact tracing
• Social distancing to be adhered to
• Safety precautions will be taken: Wearing of masks, gloves, provision of hand sanitisers, disinfecting premises.

Kindly give us a call at 62230701 (Mon – Fri 9:30 am to 6:00 pm) or email us at custsvc@thyeshan.com. We will get back to you within 3 working days.

This is determined case by case basis depending on the product and price.

Kindly give us a call at 62230701 (Mon – Fri 9:30 am to 6:00 pm) or email us at custsvc@thyeshan.com. We will get back to you within 3 working days.

We would encourage you to subscribe to our newsletter. Don’t worry, we will not contact you on a daily or weekly basis, but only if we have truly fantastic deals for you. Do take note that by clicking on ‘Subscribe’, you accept our privacy policy. If you change your mind, you can cancel by by accessing the ‘Subscriptions’ section in My Account.

Promotions would vary at times at different locations and whether online or offline.

Unfortunately not. Orders are processed at the point of online completion, regardless of the delivery date.

Simply click on the top right hand corner “Login” and fill in your email and password.

Login using your full email address (eg. john.doe@gmail.com) which you have created earlier or simply the name (eg. john.doe).

After logging in, at the top right hand corner, My Account > Account Details. You can amend your Name, Displayed Name, Email Address, Password from there.

To amend your address, go to My Account > Addresses. You can amend your billing and shipping addresses there.

However, do note that we will use the address you gave for the specific order at the check out page. You cannot amend the order once you have checked out. On a case-by-case basis, we can look to amend the order. Kindly email us if so at custsvc@thyeshan.com

Use your email to reset your password under “Lost your Password?” at the login page. You will receive an email to reset your password.

My Account (top right hand corner) > Addresses.

Alternatively, at the checkout page, you can select a different shipping address from the billing address.